Choosing a Home
Health Care Agency

Caring for our Community

Our Patient
Bill of Rights

Testimonials

Useful Links &
Resources

  
Choosing a home health care provider
for yourself or a loved one is a serious matter and can, to some, seem overwhelming. But be assured that home health care agencies are in the industry because of a strong commitment to care for others.

To help you assess which agency might best serve your individual needs, we suggest you call the agency and ask the following questions…

• Do they provide literature explaining its services and fees? Do they have a printed Bill of Rights for their patients?

• How does this home health care provider select and train its employees? Does it protect its caregivers with written policies and competitive compensation?

• Are nurses required to evaluate the patient’s home care needs? Do they consult the patient’s physician and family members?

• Does this provider include the patient and his/ her family members in developing the plan of care? Are they involved in making care plan changes?

• Is the patient’s course of treatment documented? Are specific tasks to be carried out by caregivers written and tracked? Is the patient provided a copy of this plan?

• How is the quality of care supervised? Do supervisors make visits?

• Who can the patient call with questions or complaints?

• Are the billing and payment policies clear? How often will you be billed?

• What procedures are in place in the case of an emergency? Is someone on call 24-hours a day, seven days a week?